Accessibility Task Planning Program (ATP)
Stop doing accessibility audits and build a proactive, sustainable practice.
Uncover accessibility issues. Learn the why and next steps to improve.
In Module 1, your Facilitator, a 15-years certified Accessibility Strategist delivers:
A "Where we are" Compliance Snapshot
A targeted expert review of your product or service against global standards (WCAG 2.2, EN 301 549, etc.). We list priority issues with clear, actionable fixes to get started.
User Evidence
People with disabilities interact with your product or service, via video recording or live demo, to demonstrate real usability barriers your team can see and understand.
Your Success Blueprint
Learn what leading organizations do. See how task planning improves product quality, team efficiency, customer retention, & reduces legal risk.
- 2–3 sector-specific success stories
Policy & Plan Breakdown
Translate the language in your organization's policy or accessibility plan into plain, role-specific actions for your department.
- Get sustainable measures, goals & milestones
Module 1 Outcome
Your team leaves with a clear picture of the problem, opportunity, and business case for change. Next: task-planning workshops to get your team comfortable, skilled, and ready to own their part in accessibility efforts.
Already have a compliance audit report or user research findings?
Great. We use these results as the basis for task planning in workshops Module 1: Assess and Module 2: Assign.
Insight becomes action. Knowledge becomes habit.
In Modules 2 and 3, your Strategist presents the audit and user findings to prioritize next steps.
Module 2: Assess
A fun, collaborative, expert-led workshop looks at how things operate now and what to change. Your team builds knowledge and capacity through:
- Inventory of existing roles, processes, policies & tools
- Gap analysis: what's missing, what to do, quick wins
- Live "Ask Me Anything" session with users with disabilities
Module 3: Assign
Together, we assign new habits to each role within your team or department. Insight becomes an Action Plan:
- Weekly, monthly, and annual action milestones
- Individual Task Lists: Priority tasks assigned per role
- "Top 5 Actions" Reference Cards per role
- How-to Resources Guides per role
- Step-by-step Process Guides
- Ready-to-use, accessible document Templates
- Recommended Tools Matrix (free and paid options)
What your team gains
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Action Plan with personal Task Lists
A structured, role-specific Action Plan, built together & agreed. Everyone knows what they own.
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Daily, monthly & annual milestones
Structured timelines, based on existing workflows & release cycles. What you can do, in your time.
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Industry tools, templates & resources
A curated list of accessibility tools, testing resources & ready-made templates tailored to each role.
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Accessibility & disability knowledge
Each team member understands user needs, barriers & the standards to follow in their role.
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Capacity, confidence and ownership
Teams leave with clear accountability and the confidence to act; not just awareness of what needs to change.
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10 hours of ongoing expert support
Post-workshop access to your Strategist for questions, reviews & guidance as your team works through the Action Plan.
Progress Check-ins
How are things going? In Module 4, the expert Strategist returns after the Action Plan is delivered, giving the team enough time to work through their top-priority tasks and ensuring momentum continues.
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Product or service validation
Are things fixed? Your Strategist tests against WCAG 2.2 criteria, and users run new usability tests to confirm real-world progress.
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Progress review by role
Which tasks are completed by each role? What's in flight? Are the tools and templates being used?
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Troubleshooting
Where are teams stuck, and what do they need? Your Strategist provides targeted support to unblock progress.
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Wins celebration
Recognizing early movers builds the accessibility-first culture that sustains momentum. We make time to celebrate what's working.
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Governance planning
How are wins, new habits, and ownership being monitored and sustained? What does the review and accountability process look like going forward?
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Next milestone planning
What does the next 90 days look like? Which digital department is next? We leave with a concrete plan, not just a promise to keep going.
Partner with an expert
Already rolling out an Accessibility Plan? Project Managers, Accessibility Managers and Compliance Officers may be new at their role in accessibility and need expert support. Our WCAG-expert, IAAP-certified Accessibility Strategist is available as a co-manager, trainer, mentor and guide to your staff any time throughout your initiative.
Need more help?
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Program Management
Let us manage it. We offer a dedicated, certified program manager (PMP, CPACC) specializing in accessibility implementation of the modules.
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Co-design Sessions
Work together with people with disabilities to design the accessibility of your product or service. Get feedback on existing experiences, or guidance on something new.
Impact of the ATP Program
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Jennifer’s ability to break down complex accessibility principles into practical and actionable insights made for an engaging and impactful workshop that had a positive impact on our team’s approach and mindset. She is especially skilled at meeting people where they’re at and providing thoughtful and supportive guidance.
Her collaborative nature and clear communication make her a fantastic partner for any team, regardless of their starting point with accessibility.
Alexandria Yeung Accessibility Lead, Sun Life -
It felt good to take time out and focus on a plan. Jennifer’s inventory of our staff, tools and processes identified gaps that I wouldn’t have seen or understood. Little tweaks to our daily work, plus purchasing video captioning software, make it much easier to meet the requirements. She connected my team to the tools and training we need.
We now feel comfortable with accessibility, like it’s manageable. The program session was absolutely worth the time. We’re now set for the next two years.
Chief Marketing Officer Leading financial institution -
Jennifer has a unique ability to solve complex problems and develop creative approaches in accessibility. A true subject matter expert, she is a gifted communicator who can synthesize information. She helps make strategy understandable and achievable.
Jesse Mirsky Enterprise Customer Success Manager, Fable -
As a passionate and knowledgeable accessibility expert, Jennifer’s contributions have been critical in shaping our approach to accessibility, and her ability to collaborate effectively with cross-functional teams has been key to our success. She is an asset to any organization looking to develop their accessibility strategy and build a more inclusive culture.
Dr. Angela Young, CPACC Enterprise Accessibility Strategist, Epsilon
Designed for every department.
Accessibility efforts are shared by everyone. The ATP Program gives each department a structured, role-specific plan that fits into their work.
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Product Design & Digital
Websites, apps, digital products, design systems, content authoring, development, and QA. From concept to release.
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Marketing & Public Relations
Accessible campaigns, social media content, documents, events, multimedia, and public-facing communications.
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Customer Service
Accessible service interactions, complaint handling, alternative format support, and inclusive digital channel experiences.
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HR
Accessible job postings, recruitment processes, onboarding materials, accommodation workflows, and inclusive employment practices.
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Procurement
Accessibility requirements in vendor contracts, software & hardware evaluation checklists, and third-party supplier assessments.
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Accessibility Plan Officers
Organization-wide planning, progress reporting, stakeholder coordination, and evidence-building for accessibility obligations.
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Legal
Accessible legal documents, policy language, compliance documentation, accessibility statements, and regulatory risk management.
We start where you are. The ATP Program can run department-by-department. This keeps it budget-friendly, manageable, and practical for any organization size. Once one department has a plan, scaling to the next is straightforward.
Book a free 30-minute chat with Jennifer
Take the first step toward closing the "say-do gap" on accessibility. I'm happy to meet on a call or by text.